OCC

Issue:

Customers of a local airline in the Cayman Islands made numerous complaints that the airline had improperly increased the prices of flights around the time of Hurricane Ivan.

The OCC retained KRyS Global to investigate the complaints and report its findings.

Resolution:

KRyS Global reviewed the airline’s pricing system and bookings traffic at the time of the price increases to assess how and why the prices had been increased, and who authorised such increases.

It was determined that the increase in prices had occurred as a result of a computer glitch.

Value Added:

KRyS Global’s forensic technology experts were able to investigate the systems and make an assessment, identifying the error that caused the complaints, within the reporting deadline.

Those who overpaid for flights were subsequently refunded the excess price.